Handmade in Liverpool, England

© 2015 by Matt. 

Legal information, Privacy Policy and Delivery Notices

 

Use of information

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

How do we collect information?

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at: hotpotsandplanters@gmail.com

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at

Third party use

 

We do not sell, rent or loan our lists to third parties for e-mail marketing.

 

Colour Accuracy

 

We've made every effort to make the colours on screen as close as possible to the ones you'll use. Unfortunately, we cannot guarantee an exact colour match. Photographs and products will vary depending on your screen settings and resolution.

 

Log Planters and Upcycled furniture

 

Please note that these items are not 100% "manufactured" by us. All upcycled furniture items we sell are producing with "used items" that we recondition to a high standard. It is possible however that they may contain small splits or scratches or rough edges.Our log planters are of course produced from cut logs. The surface of these logs may split over time and the outer bark may eventually peel off. Please be aware that we cannot guarantee these as "new items" and cannot give a guarantee as to how long they will take to weather. 

 

Product Usage

 

Please note that the information on this website refers to products for sale and use in the UK only.

 

If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.

 

As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office. Nothing in these Terms will affect these legal rights.

 

If you are a business customer (this clause only applies if you are a business)

 

1.     You confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

 

2.     These Terms and any documents referred to in them and any specification provided by us to you constitute the entire agreement between you and us. You acknowledge that you have not relied on any statement, promise or representation made or given by or on behalf of us which is not set out in these Terms or any document referred to in them.

 

 Delivery and returns policy

 

 Unfortunately we cannot deliver to addresses in Northern Ireland or to addresses outside of Great Britain mainland (this includes the Isle of Mann, Isle of Wight, the Scottish Isles and the Channel Isles). Please see your dispatch confirmation for estimated delivery date.

 

We will use all reasonable means to deliver your order within the time stated for the delivery service, however please note that any dates we specify for delivery of Products are approximate and we shall not be liable for any losses, costs, damages, charges or expenses caused by any delay.

 

We recommend that you keep your receipt, which can be found on your Order Confirmation or on the order invoice that comes with your delivery (you will need it as proof of purchase in the event of any after-sales enquiry).

 

Working days are defined as Monday-Friday, from 9am until 5pm and exclude Saturdays, Sundays and Bank Holidays.

 

Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation, unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control we will contact you with a revised estimated delivery date.

 

Deliveries will require a signature to confirm receipt (we recommend that you inspect the Products delivered carefully before signing).

 

Delivery will be completed when the Products are delivered to the address you gave us.

 

The Products will be your responsibility from the completion of delivery. You own the Products once we have received payment in full, including all applicable delivery charges.

 

Your consumer rights to return and refund (this clause only applies if you are a consumer)

 

Cancellation

 

If you are a consumer, you have a legal right to cancel a Contract (under the Consumer Protection (Distance Selling) Regulations 2000) during the period set out below in paragraph 4.1(b). This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep a Product, you can notify us of your decision to cancel that Contract and receive a refund. Advice about your legal right to cancel the Contract under these regulations is available from your local Citizens' Advice Bureau or Trading Standards office.

 

Your legal right to cancel a Contract arises on the date of the Dispatch Confirmation. Your right to cancel the Contract ends after 7 (seven) working days from the day after the day you receive the Products. Working days means that Saturdays, Sundays or public holidays are not included in this period.

 

You may cancel your Contract provided that the Products are in their original condition (including packaging where it forms part of the Products, for example boxed goods). You cannot cancel your Contract in respect of Products that are made to measure/bespoke.

 

If you cancel the Contract before delivery of the Products then you will receive a refund of the price paid of the Products and any applicable delivery costs. If you cancel the Contract after receipt of the Products, you will be responsible for the costs of returning the Products to us (please see paragraph 4.1(e)). Your refund (less the cost of returning the Products) will be applied to the PayPal account used for the original payment.

 

To cancel a Contract, you should contact us on 07835 969 005 (this is a mobile  number and call charges will apply) or email notification of cancellation to hotpotsandplanters@gmail.com. Cancellation of a Contract is effective from the date of the phone call or when the e-mail is sent. You may wish to keep a copy of your cancellation notification for your own records. Products must be returned by using our carrier. When we receive your cancellation we will provide instructions for returning the Products, including strict packaging requirements. Please note that a charge of £ 9.00 for the return of the Products will be deducted from your refund.

 

WE WILL NOTIFY YOU OF THE COURIER WE WILL BE USING. DO NOT USE A DIFFERENT COURIER OR EXTRA CHARGES MAY APPLY

 

We will process any refund due as soon as possible and, in any case, within 30 calendar days of notice of termination.

 

Under the Consumer Protection (Distance Selling) Regulations 2000 you have a duty to take reasonable care of the Products whilst they are in your possession. Where you have failed to take reasonable care of the Products, we reserve the right to refund you less any amounts due by way of compensation to either repair the Products or to cover any loss.

 

Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.

 

Faulty products

 

If any Product you purchase is damaged or faulty upon receipt, or if a fault becomes apparent within a reasonable time of your receipt of the Products (providing such fault is not a result of your negligence, or if a Product has been mis-described, we may offer a replacement product or refund as appropriate, in accordance with your legal rights.

 

If you believe this to be the case please contact us by phone or email.

 

Where we offer a refund for faulty Products, we will process any refund due as soon as possible. The refund will be applied to the PayPal account used for the original payment.

 

Returns procedure

 

To cancel a Contract, or to inform us of faulty or damaged Products, you should contact us by phone or email. Cancellation of a Contract is effective from the date of the phone call or when the e-mail is sent.

 

Products must be returned by using our carrier. When you contact us we will provide instructions for returning the Products, including strict packaging requirements. Please note that a charge of £ 9.00 for the return of the Products will be deducted from your refund, unless you are returning Products that are faulty.

 

PLEASE DO NOT ATTEMPT TO RETURN PRODUCTS BY USING ANOTHER POSTAL OR COURIER PROVIDER.

 

When purchasing as a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in these Terms.